COMPANY PROFILE:
Our client is a large domestic bank with more than thousand branches and ATMs spread across India. The Bank offers personal, corporate, NRI, SME banking, online banking services to it's customers.

JOB PROFILE:

Role

Head Retail Collections & Recoveries

Location

Mumbai

Key Deliverables

  • Setting the strategic framework for delivering marketing aligned collection efficiencies across retail assets (HL,LAP, PL, BIL, Auto, Education loans & Loans against securities / Deposits) in conjunction with Retail Business Head.
  • Delivering not only the collections and recoveries targets, but doing so, within an acceptable cost-to-income ratio, in keeping with the Bank’s theme of digital-first.

Experience

  • Post qualification work experience of 10 years plus.
  • Exposure to the retail lending collections, managing outsourced agencies and on-roles staff

Functional Expertise

  • Efficient collection strategy execution across early buckets, mid & hard buckets.
  • Draw up and execute optimal NPA management strategies including settlement options and re-structed plans for customers
  • Have experience in managing large number of tele collection as well as field agencies, both on-shore and off-shore (to manage NRI portfolio loans)
  • Have experience in utilizing data from bureaus to manage overall collection management more effective across pre & early buckets to NPA accounts
  • Effective management of outsourced agencies within the regulatory framework associated with training, cash-collection management and reconciliation of payments
  • Overall manage the cost-income of collections as well as achieve the market aligned NPA ratios across each of the retail asset products
  • Good knowledge and grasp of banking practices associated with collections & recoveries and a high level of awareness of the regulatory framework.

Job Skills

  • Requires outstanding interpersonal, coaching and listening skills with the ability to communicate within all levels of the organization.
  • Ability to make independent decisions with a strong sense of empowerment and leadership skills
  • Ability to manage a large set of outsourced agencies
  • At least five years of past experience of managing more than 20 on-role collections’ team and 10 plus outsourced agencies across the country, preferable

CANDIDATE PROFILE:

  • Candidate currently managing collection at Zonal level with a large player will be an ideal fit
  • Candidates integrity has to be very high and should be assertive
  • Minimum of 10 years of experience in Collections.
  • Should have an exposure in handling Home Loas, LAP, Education Loan, Auto, BIL, Personal Loan etc.

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CONTACT US

Vito India Advisors Pvt. Ltd. 2nd Floor, Napha Tower, CST Road, Kalina, Santacruz (East), Mumbai - 400 098 BOARD : +91 022 6862 2727 EMAIL : info@vitoindia.com

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