Our client is one of India’s leading NBFC brands offering a diverse range of financial products and services across rural, housing and infrastructure finance sector. It also offers mutual fund products and investment management services.


· Work closely with product and IT to develop LOS/LMS and ancillary systems to handle products of SME lending vertical

· Evaluate and give specifications to IT for developing new satellite systems and integrating with LOS/LMS/Website/Mobile App for digital omni-channel experience

· Assess, envisage, and communicate functional requirements to various software vendors (LOS, LMS, Document scanning system etc.) to create a single seamless digital platform for the end user

· Design a new workflow management system for business loans to be used by process stakeholders i.e. call centre, credit, sales & ops.

· Manage Service Level Agreements (SLAs) with external operations suppliers

· Ensure that operations of the vertical are available when required by the business and comply with all business and regulatory requirements

· Formulate and implement standard operating procedures (SOP's) for branch operations and CPU operations and present them to the top management for sign-off by all the stakeholders

· Closely liaise with product, business, risk, credit, legal, and IT teams for formulation and development of loan products and underlying systems and processes.

· Closely work with sales and collections teams, to ensure achievement of overall business objective of running a low delinquency and growing portfolio

· Recruit and manage a team to build a strong DSA/DST network for the SME lending vertical


Qualification : MBA Finance or CA

Experience : Minimum 15 years in finance services with at least 8-10 years in the operations function of a top tier bank/NBFC/fintech in India



Vito India Advisors Pvt. Ltd. 2nd Floor, Napha Tower, CST Road, Kalina, Santacruz (East), Mumbai - 400 098 BOARD : +91 022 6862 2727 EMAIL :

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